2.A Refugees: From Eligibility to Arrival
A.5 How are sponsors and refugees in contact pre-arrival?
(iii) How will refugees and sponsors be updated concerning the progress of their application?
How Canada Does It
The Government of Canada maintains an online application status tool that provides refugees and sponsors with updates on the status of their application. Assessing refugee applications can be a complex process with multiple steps and partners involved. This can make it difficult for the Government of Canada to provide updated and accurate information in all circumstances.
The Government of Canada publishes estimated processing times for each of its visa offices. If an application exceeds the estimated processing time, the refugee/sponsor may contact the Government of Canada by completing an online form.
Once a final decision has been made and travel arrangements completed, the overseas visa office will inform the in-Canada centralized resettlement processing centre and private sponsors of the refugee(s)’ arrival via email so that final preparations can be made.
The Government of Canada will contact refugees and/or sponsors at a number of stages following submission of an application:
- To provide an acknowledgement of receipt once the application is received and the file has been created. A case number is also generated that can be used for online tracking of the application.
- To send a message notifying sponsors and refugees that the sponsoring group has either been approved or refused. The approval letter will include a link to where refugees and sponsors can find processing times for applications.
- To schedule refugees’ interviews; and
- To convey the final decision on refugees’ applications (approved/refused).
Once a final decision has been made and travel arrangements completed, the overseas visa office will inform the Resettlement Operations Centre in Ottawa and private sponsors of the refugee(s)’ arrival via email so that final preparations can be made.
The refugees and/or sponsors should inform Canada of any and all changes to their contact information and application, including changes in family composition, contact information, official representation, or withdrawal.